TRACK MY ORDER

Frequently asked questions

When can I expect my order to arrive?

We understand waiting for your items can be frustrating, and we want you to start using your parts as soon as possible no matter where in the world you are.

All of our delivery carriers offer interactive tracking options, enabling you the opportunity to redirect consignments or manage deliveries if you’re expecting to not be at the delivery address during the allotted window.

Our couriers are not authorised to leave parcels unattended without your permission, our insurance does not cover us to do so. A calling card may be left if the courier was unable to make contact at your premises.

If you haven’t managed any of the above, they take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget to take your ID with you.

Can I select a faster shipping method?

Sorry, we don’t offer guaranteed next-day delivery services.

However, stock dependant, your order may arrive next day for no extra cost!

What happens if I'm not home?

If you are not home to receive your delivery, fear not! All of our delivery carriers leave a ‘attempted delivery’ card if they aren’t able to deliver a package, ready for you to rearrange your delivery for a more convenient day that suits you.

If you’re still having trouble receiving your order; you can always use the tracking information in the email they’ll send you to re-arrange delivery for a different time or place.

If you haven’t managed any of the above, they take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget to take your ID with you.

Please note – Progressive Parts reserves the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel.