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Frequently asked questions
We understand waiting for your items can be frustrating, and we want you to start using your parts as soon as possible no matter where in the world you are.
If you’re expecting to not be at the delivery address during the allotted window a calling card may be left if the courier was unable to make contact at your premises.
If you haven’t managed any of the above, they take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget to take your ID with you.
Sorry, we don’t offer guaranteed next-day delivery services.
However, stock dependant, your order may arrive next day for no extra cost!
If you are not home to receive your delivery, fear not! All of our delivery carriers leave a ‘attempted delivery’ card if they aren’t able to deliver a package, ready for you to rearrange your delivery for a more convenient day that suits you.
If you haven’t managed any of the above and 2 delivery attempts have been made, they take your well-travelled parcel back to us. A charge will be applied if you require the shipment to be attempted again.
Due to the nature (and often value) of the products we provide, our couriers are not authorised to leave parcels unattended, with a neighbour or at local collection spot, even with your permission. Our insurance simply does not cover us to do so.
A calling card may be left if the courier was unable to make contact at your premises.
Please note, this form will not submit for Order ID’s containing the following queries;
- Orders placed less than 72 hours ago.
- Orders containing Maxton Design™ products within placed less than 6 weeks ago. If you are unable to wait for the quoted delivery timeframe, please contact us to cancel your order.
Please note – Progressive Parts reserves the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel.