Opportunities at Progressive Parts

We’re looking for some talented individuals to join our growing team, we currently have a number of roles available, see details below.

About us

Progressive Parts is an aftermarket performance specialist, built for enthusiasts, by enthusiasts. We’re a young but fast growing company with a bright future in the world of vehicle tuning, styling and performance modifications. We operate an international online store backed by a specialist, experienced workshop in Stockport, Greater Manchester.

This is an exciting time to join Progressive Parts; we are enjoying a period of rapid growth and, as a result, are looking for outstanding candidates to join our growing team.

Customer Support & Parts Advisor

This position is located at our Head Office (SK4 1PQ), remote working is currently unavailable.

The Role

We’re looking for a motivated, innovative and professional person to join our busy team and bring an organised mindset to help us to reach our next goals. This is a brand new role where the right candidate will have the autonomy and initiative to shape their position – and long term career opportunities.

About Us

Progressive Parts is an aftermarket performance specialist, built for enthusiasts, by enthusiasts. We’re a new but fast growing company with a bright future in the world of vehicle tuning, styling and performance modifications. We operate a global reaching online store backed by a specialist workshop with a wealth of experience.
This is an exciting time to join Progressive Parts; we are enjoying a period of rapid growth and, as a result, are looking for an outstanding candidate to join our small (but growing!) team.

The Duties & Responsibilities

The successful candidate will be predominantly responsible for supporting our customer base new and old alike. Communicating effectively with 3rd party logistics partners and liaising internally with workshop and fulfilment teams.

What’s involved in the role?

  • Communicating clearly and concisely via phone systems and internal CRM systems with customers.
  • Utilising social media (where applicable) to communicate with prospective customers.
  • Handling quotations and vehicle build packages prior to approval.
  • Working with finance and lending tools.
  • Using social and CRM tools to communicate in real-time with users (e.g. Live Chat and WhatsApp applications)
  • Communicating with internal company contacts, suppliers, distributors and logistics partners.
  • Assisting with internal inventory management and stock flow/processes.

Other Duties

  • Supporting the Director with tasks as required (eg. liaising with potential customers via social media).
  • Supporting the Director with administrative tasks relating to sponsorships and online advertising.

As we are a small team, there will be other duties, ad hoc, as per the requirements of the business.

The Right Candidate

Essential:

  • Excellent written and oral communication skills
  • Highly professional presentation and conduct
  • Beyond reproach attention to detail
  • Evidence of customer service best practices
  • Ability to work in a small team
  • Confidence working unsupervised and with initiative
  • Excellent IT skills and evidence of the ability to pick up new systems quickly
  • Commitment to professional development
  • Positive, can-do attitude

Desirable:

  • Experience with online CRM packages (Hubspot).
  • Excellent copywriting skills, extended scope for creative writing/blogging.
  • Experience within an Ecommerce, marketing, sales environments.
  • Knowledge and passion for performance vehicles and modification.

What We Offer

  • A relaxed and friendly yet professional team environment
  • Permanent, full time position with the option for an immediate start
  • Excellent salary commensurate with experience
  • Career progression and training
  • Great discounts on performance hardware & free software
  • Access to car shows & events
  • Vehicle servicing & care for family members
  • 28 days annual leave (including bank holidays) with incremental increases per year of service
  • Company Pension Scheme
  • Reddish, Stockport location (SK4 1PQ) with easy access via public transport or off-street parking.

If you are interested in this position, please submit your CV and cover letter and answer the preliminary questions below.

Successfully shortlisted candidates will be contacted directly.
Please note that, due to the high volume of applications anticipated, individual feedback will not be provided.

Please note that Progressive Parts reserves the right to close this vacancy early should we receive a sufficient number of applications.

Salary: £20,000.00-£26,000.00 per year based on experience.
Job Types: Full-time, Permanent

Please submit your application using the form on this page >>>

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