Delivery Information

Please ensure somebody is present to receive the order at the designated shipping address.

Parcels are not always able to be left unattended in a ‘safe place’, with a neighbour or at local collection shops. Couriers will make 2 attempts to deliver your parcel, at which point it will be returned to us if nobody is present to sign for the order. *Charges may apply.

Remember, the shipping address does not have to be your card billing address, we can deliver your goods to a place of work, family or friends… as long as someone is available to sign for the consignment. (Excludes PO boxes and freight forwarding services)

Which couriers can leave parcels unattended?

   DPD Local (Blue) – Not permitted to leave items unattended
  DPD (Red)
  DHL
  FedEx
  DX Delivery
  UPS
  Royal Mail

*Return & re-sending of consignments in the UK

If you or an authorised person fail to take delivery/sign for a consignment. Progressive Parts reserves the right to charge the full shipping fee applicable to resend if the item is returned to us.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us.

If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel.

In most instances delivery charges are based on the largest product class in the order and packaged together on a consignment basis. Please note we may deem it necessary to split orders for delivery. Next day delivery is usually achieved for items stocked at our Manchester warehouse but we do not offer this as a guaranteed service.

Please note, the following costs do not guarantee an express service, the cost is attributed to the consignment size/volume, not delivery speed. (prices include VAT.)

Customers will be contacted by the Customs and Excise authority in the destination country regarding payment prior to delivery, and it is important that correct contact telephone number and email information be submitted with the order to facilitate this part of the delivery process.

Typical payment methods include credit card or cheque; please contact your local Customs and Excise authority for accurate payment method information.

Please note; tariff charge criteria vary, and it is the responsibility of customers to investigate the possible charge with their local customs and excise authority.

All carriage costs and related administration for the return of the order to Progressive Parts will not be refunded in the event of import duty dispute and consequent order rejection.