Probite Front Brake Discs (Pair) 340mm – VAG Fitment

Warranty Information

This product is supplied with a manufacturer’s warranty only. No additional warranty is provided by Progressive Parts Ltd. (Our Terms & Conditions)

For details of coverage, terms and conditions, please refer to the manufacturer’s warranty information below or visit their website.

Probite's Warranty Policy

We offer a comprehensive warranty on all Probite products.

Certain products, such as safety or chemical items, may have conditions that apply uniquely to them and therefore not all conditions can be deemed to apply universally to every product we sell. For clarification on any warranty issue, please contact us.

All customers are requested to activate their warranty following receipt of their purchase by providing their order number, current vehicle registration number and mileage. This information will then be linked to your purchase and used to validate any future claims.

Our warranty covers the replacement of a defective or faulty product with a similar product or refund of purchase value only, excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers' products and all other tertiary or additional elements that were not wholly part of the originally dispatched and purchased order.

The Probite warranty is valid for a period of twelve months from the date of purchase or up to a usage limit of 10,000 miles, whichever is the sooner, of typical and legal road use as expected for your type of vehicle and the purchased part.

All aspects of this warranty are considered invalid if the product is used for racing, rallying, drifting, track day experience driving, or any other form of competition or illegal activity. We do not offer a product warranty for items used under any conditions other than regular and legal road driving on paved and officially recognised highways in the UK.

Our warranty is not offered on any products found to be incorrectly installed, subject to abuse or misuse, modified in any way or partnered with any unadvised or incorrect components and ancillary products.

In the event of any warranty claim, the customer accepts responsibility for returning the products to us at their own cost. Goods that go missing in transit remain the responsibility of the customer until Probite confirms receipt. We, therefore, advise that an insured and signed-for delivery service is used.

Under a warranty claim, the customer agrees to contact us before returning any products. This contact must be in writing via email, outlining the original order number, customer details, product details and the nature of the fault. The customer must quote their invoice number or warranty claim ID on all subsequent correspondence.

Once we have received your initial information we will supply a warranty or returns ID and confirm the full procedure specific to your claim and confirmation that you can now send the items back to us for review.
When we receive the items, we will confirm receipt if requested and will then complete a thorough inspection which will take between two and four weeks. All warranty claims are individually tested and verified and additional proof or information on the nature of the fault must be provided upon request, as per the terms of the applicable and active warranty.

After confirmation of your claim, we will either refund your payment, or arrange for a replacement item to be shipped to you. If replacement parts are required urgently a new payment transaction must be taken before we can send the new parts. Once the original faulty goods are back and have been inspected and have proven to be faulty a refund will be made via the original payment method.

Fraud

Any fraudulent claims against the Probite warranty will be reported to the relevant authorities. We will always assist any legal or governing bodies to investigate fraudulent or misleading claims.

Starting a Claim

Please contact our team directly via email. You will be supplied a warranty form and instructions on how to complete your claim.