Opportunities at Progressive Parts
We’re looking for some talented individuals to join our growing team, we currently have a number of roles available, see details below.
About us
Progressive Parts is an aftermarket performance specialist, built for enthusiasts, by enthusiasts. We’re a young but fast growing company with a bright future in the world of vehicle tuning, styling and performance modifications. We operate an international online store backed by a specialist, experienced workshop in Stockport, Greater Manchester.
This is an exciting time to join Progressive Parts; we are enjoying a period of rapid growth and, as a result, are looking for outstanding candidates to join our growing team.
We are currently recruiting for two positions. Please select the relevant opportunity below;
Summary
Position: Customer Support
Location: On site (SK4 1PQ)
Salary: £30,000 – £34,000 (based on experience)
The Position
As Customer Support & Parts Advisor at Progressive Parts, you be responsible for supporting our online customer base, both new and established, pre and post sale, via our current customer communication channel – CRM. The focus of this role is on fast and effective customer problem solving (technical, logistical and operational) with experience of delivering exceptional customer experience digitally. via a CRM.
This position is located at our Head Office (SK4 1PQ), remote working is unavailable.
Responsibilities
- Day-to-day use of CRM as the primary medium of communication with customers within the business
- Protecting the Progressive Parts brand as the first line of customer communication
- Customer retention with a focus on sales and high levels of customer service and therefore satisfaction
- Cultivating customer relationships where appropriate
- Clearing customer support tickets and solving problems in a timely manner
- Triaging and prioritising tickets, demonstrating commercial awareness and prioritising business needs alongside customer needs, while working to SLA guidelines
- Ensure proactive follow up tasks with customers and/or team members to ensure effective resolutions have been achieved
- Work closely with Fulfillment Specialist to ensure appropriate information is shared when needed with customers
- Feedback any recurring issues relating to the website design or catalogue information to Catalogue Manager
- Correctly advising on parts with a view to upselling and providing quotes where needed – invested proactive engagement with the customer to ensure they are getting full support, not just an answer to a question
- Working with Catalogue Manager to understand new products, promotions and trends that will inform advisory and upselling processes
- Engaging with internal communication and staying up to date with new offerings
- Utilising AI tool to facilitate effective communication and or translation for languages that aren’t English
- Attendance at appropriate commercial exhibitions or events on an ad hoc basis
- Any additional management requests
Requirements
- Exceptional communication skills
- Proficient in usage of CRM systems
- Previous experience in online retail, e-commerce or marketing and sales environment
- Confident user of computers and Office programmes (Excel) or equivalent
- Exceptional attention to detail
- Proven track of providing exceptional customer service
Desirable
- Knowledge and passion for performance vehicles and modification
- Fraud prevention knowledge/experience
What We Offer
- A relaxed and friendly yet professional team environment
- Permanent, full time position with the option for an immediate start
- Excellent salary reflecting experience
- Career progression and training
- Great discounts on performance hardware & free software
- Access to car shows & events
- Vehicle servicing & care for family members
- 28 days annual leave (including bank holidays) with incremental increases per year of service
- Company Pension Scheme
- Reddish, Stockport location (SK4 1PQ) with easy access via public transport or off-street parking.
Successfully shortlisted candidates will be contacted directly.
Please note that, due to the high volume of applications anticipated, individual feedback will not be provided.
Please note that Progressive Parts reserves the right to close this vacancy early should we receive a sufficient number of applications.
Summary
Position: Vehicle Technician
Location: On site (SK4 1PQ)
Salary: £35,000 – £42,000 (based on experience)
The Position
As a Vehicle Technician at Progressive Parts/VAGManchester, you’ll play a key role in delivering high-quality maintenance, repair and performance upgrades to customer vehicles. This role is ideal for someone passionate about modern combustion and EV systems, with a commitment to precision, reliability, and a drive to grow within the performance automotive industry. The successful candidate will become a vital part of our workshop team, supporting both our day-to-day servicing work and bespoke tuning projects.
Responsibilities
- Carrying out servicing and general maintenance across a range of performance vehicles
- Performing repairs including cambelts, exhausts, tyres, suspension and braking systems
- Supporting performance upgrade installations as needed
- Accurately diagnosing faults using modern diagnostic tools
- Maintaining a clean, safe and professional working environment
- Collaborating closely with the Workshop Manager and wider team to ensure customer expectations are exceeded
- Keeping up to date with new technologies, products and tuning trends relevant to the VAG and performance sector
- Occasionally supporting social content production (vehicle features, behind-the-scenes workshop clips, etc.)
- Undertaking any additional reasonable duties requested by the management team
Requirements
- Relevant Level 2 or Level 3 qualification in light vehicle maintenance and repair
- Minimum 2 years’ experience in a similar workshop environment
- Competence in diagnosing and resolving technical faults independently
- Passion for performance vehicles and the aftermarket tuning industry
- Strong work ethic with the ability to work both independently and as part of a team
- Excellent attention to detail and a professional approach
- A valid UK driving licence
Desirable
- Experience working with VAG Group vehicles
- Familiarity with vehicle performance upgrades (mapping, hardware installs, etc.)
- Interest in automotive media and social content
- EV system training or experience
What We Offer
- A relaxed and friendly yet professional team environment
- Permanent, full time position with the option for an immediate start
- Excellent salary reflecting experience
- Career progression and training
- Great discounts on performance hardware & free software
- Access to car shows & events
- Vehicle servicing & care for family members
- 28 days annual leave (including bank holidays) with incremental increases per year of service
- Company Pension Scheme
- Reddish, Stockport location (SK4 1PQ) with easy access via public transport or off-street parking.
Successfully shortlisted candidates will be contacted directly.
Please note that, due to the high volume of applications anticipated, individual feedback will not be provided.
Please note that Progressive Parts reserves the right to close this vacancy early should we receive a sufficient number of applications.
Progressive Parts Ltd.
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